CLASSIC VEILS FREQUENTLY ASKED QUESTIONS
Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.
How long does it take to make and ship my veil?
Order processing time for off the rack items take 1-3 business days to process. This does not include shipping times, which will vary depending on location. Please see out shipping page for more information.
As for custom orders, depending on how intricate the custom veil is to make (from the time of ordering to the time it leaves our warehouse) it can take up to 6 business days to produce. However, we do have the option of Rush Order for all our last minute "emergency" brides. If you select the rush fee option at checkout, it is guaranteed that your order will be sent within 2 business after the date of the order.
Can I return my veil?
Our main goal at Classic Veils is to make sure that you are 100% delighted with your bridal purchase. After all, your wedding only happens once! Should you need to return an off the rack item, please review the complete details of our Return Policy.
However, please understand that each custom veil is completely hand crafted just for you, at the time of ordering. Meaning we try and avoid returns or exchanges at all cost. We do this by helping you make the perfect decision BEFORE placing your order. We are here to help and strive for the utmost customer service.
How do I know what color and lace I need?
Wonderful question! Most brides know very little about what style, color or lace they need for their dresses. That is why we strive to make the veil ordering process as easy as possible. We will send you actual swatches to view in person next to your dress. We also can help you in deciding by simply sending us a picture. Our designers have an amazing eye for what looks best and know all about the current trends.
Can I send a picture of a custom veil I am wanting?
Absolutely! We love helping brides make their custom items and seeing photos of your own gown or veils from pinterest make the process that much easier for all of us. Just contact us. We are happy to help!
What is your contact email?
We'd love to hear from you! Please contact us by: firstname.lastname@example.org
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